Warranty Policies
RETURN POLICIES
Warranty Policies
Manufacturer Warranty Policies
HeyGears Warranty
A. Standard Warranty Coverage
During the applicable warranty period, HeyGears will repair eligible products at no charge when, after inspection, the defect is determined to have resulted from manufacturing defects in materials, workmanship, hardware, or software.
B. Non-Warranty (Paid Repair)
After the warranty period expires, or if inspection determines that the issue is not covered under the manufacturer's warranty, repair services may be available at the customer's expense.
Examples of non-warranty situations include, but are not limited to:
* Failure to follow HeyGears operating or maintenance instructions.
* Unauthorized disassembly, repair, or modification by the customer or a third party.
* Use of non-certified third-party accessories or consumables, including build platforms, release films, or other components not approved by HeyGears.
* Operation outside the recommended environmental conditions, including exposure to direct sunlight, temperatures outside **18°C–25°C**, or relative humidity exceeding **50%**.
* Damage caused by external events beyond HeyGears' reasonable control, including fire, flooding, severe weather, electrical surges, power failures, war, or other force majeure events.
C. Warranty Period
The warranty period begins on the day following delivery of the product to the customer. Warranty coverage for printing materials and consumables is subject to the terms and expiry dates indicated on the product packaging or labels.
For complete and current warranty information, please visit the official HeyGears website.
Other Manufacturers
Warranty terms for all other brands sold by KWC 3D are governed exclusively by their respective manufacturers. Customers should refer to the applicable manufacturer's website or product documentation for the latest warranty coverage, exclusions, and claim procedures.
Warranty Policy
Warranty Policy
At KWC 3D, we are committed to providing high-quality products and reliable customer service. We make every effort to facilitate warranty claims in accordance with each manufacturer's warranty policy.
Manufacturer Warranty
All products sold by KWC 3D are covered by the warranty provided by their respective manufacturer, where applicable. Warranty terms, coverage, and duration vary by manufacturer and product.
Products are shipped in the same condition as received from the original manufacturer or authorized distributor. Unless specifically identified as **Demo**, **Refurbished**, or **Tested**, products are not inspected or function-tested before shipment.
For complete warranty details, customers should refer to the manufacturer's official warranty documentation or website.
Warranty Exclusions
Manufacturer warranties may be void if a product has been subjected to improper use or physical damage. This includes, but is not limited to:
* Accidental damage or mishandling
* Improper installation or operation
* Unauthorized repair, modification, or disassembly
* Damage resulting from misuse, neglect, or abuse
* Use outside the manufacturer's recommended operating conditions
* Damage caused by incompatible accessories or consumables, where prohibited by the manufacturer
Warranty coverage is determined solely by the manufacturer following inspection of the product.
Specialized Equipment
Professional and specialized equipment is intended for commercial, industrial, educational, research, or professional applications and is not designed for consumer or household use.
By purchasing these products, the customer acknowledges that they possess, or have access to, the technical knowledge necessary to install, configure, calibrate, operate, and maintain the equipment.
Manufacturer support may be limited to technical documentation, online resources, remote troubleshooting, or customer-performed repairs. Warranty service is governed exclusively by the manufacturer's policies.
KWC 3D cannot modify or extend any manufacturer's warranty coverage.
Warranty Shipping Policy
For approved warranty claims submitted within **30 days of delivery**, KWC 3D will cover the cost of return shipping for defective products where applicable.
After the initial 30-day period:
* Customers are responsible for shipping the defective product to KWC 3D or the designated manufacturer or service centre.
* Shipping costs for repaired or replacement products will be handled in accordance with the applicable Return Merchandise Authorization (RMA) instructions or the manufacturer's warranty policy.
International Warranty Claims
For customers located outside Canada, all shipping charges, customs duties, taxes, brokerage fees, and other import or export costs associated with warranty claims are the responsibility of the customer unless otherwise specified by the manufacturer.
Product-Specific Warranty Conditions
Certain products may be subject to warranty terms that differ from this standard policy due to factors such as:
* High-value equipment
* Commercial or industrial use
* Special-order or custom-built products
* Products requiring customer assembly, configuration, calibration, or modification
Where applicable, these additional warranty terms will be stated on the product page, quotation, invoice, or accompanying documentation.
Customers are encouraged to contact KWC 3D before purchasing if they have questions regarding warranty coverage or product suitability.
Contact Information
If you require assistance with a warranty claim, repair, return, exchange, refund, or technical support, please contact us.
KWC 3D Support
Email: support@kwc3d.com
RETURN POLICIES
Return Merchandise Authorization (RMA)
An approved Return Merchandise Authorization (RMA) is required before any product can be returned.
To request an RMA, please contact our support team by email or phone.
Once the authorized return has been received and inspected at our facility, please allow approximately 5–7 business days for processing.
Refund Method
- Refunds will be issued to the original method of payment whenever possible.
- If a refund to the original payment method is not possible, store credit will be issued.
Order Cancellations
Orders cancelled after shipment has been dispatched may be returned for a refund, less any applicable shipping, handling, and return transportation charges associated with the order.
Return Shipping Cost
For returns not arising from quality defects, such as those due to subjective reasons like purchasing the wrong product, disliking the product, changing one's mind about the purchase, or dissatisfaction with it, the return shipping costs will be borne by you.
Clearance Items
All Clearance Item sales are final.
Return Policy
Damaged or Broken Goods
KWC3D is committed to ensuring your order arrives safely and in excellent condition. If your product is damaged in transit, please contact our Customer Service team at support@kwc3d.com within 24 hours of receiving your shipment. Upon notification, our team will provide instructions for returning the damaged item. All damage claims are evaluated on a case-by-case basis.
Please note that all purchases are considered final sale. In approved cases, compensation may be provided in replacement, exchange, or store credit.
Standard Returns
Unless otherwise specified, products purchased from KWC3D may be eligible for return within 14 days of receipt.
To qualify for a return:
- Products must be new, unopened, unused, and in resalable condition.
- All original packaging, manuals, documentation, and accessories must be included.
- There is valid proof of purchase and Non-customized products.
- Returns requested after 14 days from the delivery date will not be accepted.
Restocking Fee
Returns of printers, machines, filaments, resins, spare parts, and accessories are subject to either:
A 15% restocking fee, or Store credit equal to 100% of the product value, at KWC3D's discretion.
Non-Returnable Items
The following items are considered final sale and are not eligible for return:
- Scanners
- Special-order products
- Clearance items
- Opened kits
Defective or Faulty Products
If a product is found to have a manufacturing defect, it may be exchanged within 14 days of receipt, subject to approval and issuance of a Return Merchandise Authorization (RMA).
Printers, Machines & Accessories
3D printers, machines, and certain accessories may be subject to the manufacturer's return and warranty policies in addition to KWC3D's policy.
We recommend contacting our team for model-specific return information before initiating a return.
To ensure warranty eligibility, customers are strongly encouraged to retain all original packaging for the duration of the product's warranty period. Some manufacturers require original packaging for repairs or warranty service. Replacement packaging fees may apply if the original packaging is unavailable.
Return Condition Requirements
All returned products must be received in the same condition as originally purchased, with all components, accessories, and packaging intact.
Returns will not be accepted if the item has been damaged, altered, misused, improperly installed, or used beyond normal operating conditions.
